How do I keep ice dams from forming on my home?

LEARN MORE

Can you remove the snow from my home for me?

If you are in a Southwest or Southeast Bend, Oregon neighborhood, the MasterPro Team would love to keep your driveway, front walk, and sidewalks cleared of snow.

LEARN MORE

How do I get my Central Oregon home ready for winter?

A few tips and explanations of what you need to do to prepare your home in Bend Oregon for the cold, snow and ice that is part of the fun of living here.

LEARN MORE

Won't rain make my windows dirty?

It's common to hear that when we get rain in Bend, Oregon, it's going to make your windows dirty. What is really going on with your windows when it rains? Should you put off getting your windows cleaned until the forecast is completely clear?

LEARN MORE

Can you clean windows in the rain?

When a rainstorm hits Bend, Oregon, does your window cleaning need to be rescheduled? Will you still have the same results that you always expect from the MasterPro Team?

LEARN MORE

Can I clean my own windows?

Since many of you are being cautious with inviting anyone to work in your home during the Covid-19 pandemic or if you need to go the DIY route, here are our suggestions on how best to clean window glass yourself

LEARN MORE

What is roof cleaning?

Why keeping your Bend Oregon roof clean and clear of pine needles, leaves and moss protects you and your home.

LEARN MORE

What are we doing about COVID-19?

Here are some of the precautions we will be taking to protect our clients and the community here in Bend, Oregon as we perform window cleaning, gutter cleaning and exterior cleaning and sanitizing and how these new standards may affect your services.

LEARN MORE

Can you clean my high windows way up there?

You can trust our MasterPros to take care of every window on your home. With ladders, 45 ft carbon fiber extension poles and rope access, we can get to almost any window safely and give you that shine you’ve been missing.

LEARN MORE

Can you remove hard water spots?

In a word, Yes! After 20 years of neglect, the window in this picture had Stage 2 Hard Water Corrosion. This is as bad as it gets before the glass is completely ruined and it must be replaced. With patented processes and industry exclusive equipment, we were able to restore the right pane to optical clarity and then we finished the left pane after taking the photo.

LEARN MORE

What does your liability insurance cover?

You are covered by our $2 Million General Liability policy. We are also insured to work up to 10 stories in height in Central Oregon. While we have never made a liability claim, we still want to make sure that you are taken care of just in case.

LEARN MORE

Are all water spots the same?

Hard water spots come in two varieties.When minerals are adhered to the glass surface because water was allowed to dry on them, it is called Stage 1 Corrosion. These simpler surface stains can usually be identified by scratching at them with your fingernail and seeing it mostly come off as a fine white powder.When the minerals begin to bond to the microscopic “rough” structures at the surface of the glass and actually embed themselves into the glass molecules, it is called Stage 2 Corrosion. These more serious hard water spots can only be removed with a great deal of effort, equipment and labor.

LEARN MORE

Your price is higher than the last guy!

The most basic question to ask yourself is, if you were happy with you received from another company, what drove you to seek us out? There is something missing in most service businesses today: the desire to truly take care of the customer.

LEARN MORE

What makes you different from the other guy?

You probably have enough information already to answer this question yourself. Think of your experience with us so far on the phone, in an email or a text message. Was there a difference from the other companies that you’ve talked to? And if you’ve already received your quote, did you find that it clearly communicated exactly what you can expect from the MasterPro Team? This introduction is just a small taste of the level of care and customer service you’ll receive from our Family. We will provide you with a 5-Star experience. You won’t find a Fast Food mentality here.

LEARN MORE

Who are you sending to my house?

There is no customer service without people. How much you want to and should interact with the people in a company is usually determined by the quality of team members a company attracts. In most service businesses today, the job technicians are encouraged to not engage with a client beyond what is absolutely necessary. It’s a lot like the average employee kept hidden in the “kitchen” at a fast food establishment. You will never see their face let alone know their name. However, in a 5 Star restaurant your personal chef may actually come out, introduce him/herself and not just ask how the food was but how you are as a real, quality human being. The experience you get is entirely up to you when you make the decision on where to dine.

LEARN MORE

Hamburgers = Window Cleaning? What?!

So this might seem like a weird comparison to make, but if you’ve ever asked us why we are different from other specialty cleaning service companies, you probably have heard our hamburger analogy. There are a lot more similarities between hamburgers and window cleaning than it may seem. We’d like to show you why we think this is a perfect analogy.

LEARN MORE