Who are you sending to my house?
There is no customer service without people. How much you want to and should interact with the people in a company is usually determined by the quality of team members a company attracts. In most service businesses today, the job technicians are encouraged to not engage with a client beyond what is absolutely necessary. It’s a lot like the average employee kept hidden in the “kitchen” at a fast food establishment. You will never see their face let alone know their name. However, in a 5 Star restaurant your personal chef may actually come out, introduce him/herself and not just ask how the food was but how you are as a real, quality human being. The experience you get is entirely up to you when you make the decision on where to dine.
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